These Terms and Conditions constitute a legally binding agreement between you and 11j governing your use of the platform, including all gaming, wagering, payment, and account services. Please read carefully before registering or placing any bets on 11j.
A plain-language overview of the most important areas covered in the full 11j Terms and Conditions below
You must be at least 21 years of age to register and use the 11j platform. By creating an account you confirm you meet this requirement. 11j enforces age verification through KYC documentation and reserves the right to close any account where the age requirement cannot be confirmed.
All financial transactions on 11j — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transfers — are subject to minimum and maximum limits published on the platform. Withdrawal requests require successful KYC verification. 11j processes verified withdrawal requests within the published timeframes.
All bonuses and promotional offers on 11j are subject to specific wagering requirements and eligibility conditions set out in the individual promotion terms. Bonuses not redeemed within their validity period are forfeited. Bonus abuse — including creating multiple accounts to claim offers — results in account closure.
Certain activities are strictly prohibited on 11j, including fraudulent payment methods, software exploitation, collusion, and account sharing. 11j employs automated monitoring systems to detect prohibited conduct. Accounts found in violation are closed immediately and funds may be withheld pending investigation.
You are responsible for maintaining the confidentiality of your 11j Login credentials. Each player is permitted one account on the 11j platform. Multiple accounts per player are prohibited. 11j is not liable for losses arising from your failure to secure your login information or arising from unauthorised access you failed to report promptly.
11j provides self-exclusion, deposit limits, and session time limit tools to all account holders. Players experiencing problem gambling behaviours are encouraged to use these tools and to access third-party support services. 11j cooperates fully with self-exclusion requests and upholds exclusion periods without exception.
These Terms apply to all 11j services. Last updated 1 January 2026.
In these Terms and Conditions, the following terms have the meanings assigned to them below unless the context expressly requires otherwise:
By accessing the 11j platform, registering an account, making a deposit, or placing any wager, you unconditionally accept these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and 11j.
If you do not agree with any part of these Terms, you must immediately discontinue use of the 11j platform and, if you have an account, contact support to close it. Continued use of the platform following any amendment to these Terms constitutes acceptance of the amended Terms.
11j reserves the right to reject or terminate any account or transaction at its sole discretion where it believes these Terms are being violated or where required by its licensing obligations.
3.1 Age Requirement. You must be a minimum of 21 years of age to register an account or use any service on the 11j platform. This requirement is absolute and non-negotiable. 11j enforces this requirement through KYC identity verification using CNIC documentation. Any account found to have been registered by or on behalf of a person under 21 years of age will be closed immediately, all funds within the account will be forfeited, and the matter may be referred to relevant authorities.
3.2 One Account Per Person. Each natural person may hold only one registered account on 11j. Registering more than one account — whether under the same name, different names, or through related third parties — constitutes a material breach of these Terms. All accounts identified as duplicate accounts of the same person will be closed, and balances may be voided. Bonuses claimed through duplicate accounts will be forfeited without exception.
3.3 Accurate Registration Information. You must provide truthful, complete, and accurate information at registration, including your legal name as it appears on your CNIC, your valid Pakistani mobile number, and your date of birth. 11j relies on this information for KYC verification and regulatory compliance. Providing false registration information is a material breach of these Terms.
3.4 Geographic Restrictions. 11j accepts players from permitted jurisdictions only. It is your responsibility to verify that online gaming is permissible in your jurisdiction before registering. 11j makes no representation that its Services are appropriate or available for use in all locations. Players accessing the platform from restricted jurisdictions do so at their own risk and agree to indemnify 11j against any resulting claim.
4.1 Account Security. You are solely responsible for maintaining the confidentiality of your 11j Login credentials. You must not share your username, password, or OTP codes with any other person. 11j staff will never ask for your password through any channel. If you believe your account has been accessed without your authorisation, you must notify 11j support immediately via live chat.
4.2 Account Suspension and Closure by 11j. 11j reserves the right to suspend or close any account at its discretion if it reasonably suspects a breach of these Terms, fraudulent activity, money laundering, collusion, exploitation of software errors, or any other conduct prejudicial to the integrity of the platform. In such cases, 11j may withhold the account balance pending investigation. If the investigation concludes that a breach occurred, funds may be forfeited.
4.3 Voluntary Account Closure. You may request account closure at any time by contacting 11j support. Upon closure, any remaining real-money balance above the minimum withdrawal threshold will be returned to your verified payment method. Bonus credits are forfeited upon closure. Players who have self-excluded cannot reopen their accounts during the self-exclusion period.
4.4 Dormant Accounts. An account that has had no login or transaction activity for a period of 12 consecutive months is considered dormant. 11j may apply a monthly administration fee to dormant accounts as published on the platform. Dormant accounts with a zero balance after the applicable administration period will be closed without further notice.
5.1 Accepted Payment Methods. 11j accepts deposits via JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, Visa, and Mastercard, subject to minimum and maximum deposit limits published on the platform at the time of transaction. These methods and limits are subject to change without prior notice.
5.2 Minimum Deposit. The minimum deposit on 11j is Rs 500 via JazzCash or EasyPaisa. Different minimums may apply to bank transfer and card transactions. Current limits are displayed on the deposit page of your 11j account.
5.3 Own Funds Requirement. You may only deposit funds from payment methods registered in your own legal name that match your KYC documentation. Depositing funds from payment methods owned by third parties — including family members — is prohibited and constitutes a breach of these Terms. Any winnings arising from funds deposited via third-party payment methods may be forfeited.
5.4 Deposit Timing. JazzCash and EasyPaisa deposits are credited to your 11j balance within approximately 60 seconds under normal network conditions. Bank transfer deposits may take up to 2 business days to confirm. 11j is not responsible for delays caused by the payment processor, mobile network, or banking system.
6.1 Withdrawal Eligibility. Withdrawal requests can only be processed from accounts that have successfully completed KYC verification. The KYC process requires submission of a valid CNIC photograph and, in some cases, a selfie and proof of payment method. 11j aims to complete standard KYC reviews within a few hours on business days.
6.2 Withdrawal Method. Withdrawals are processed to the same payment method used for the original deposit where possible. This requirement exists to comply with anti-money laundering regulations and to protect account holders from fraudulent withdrawal redirection. Where the original deposit method is unavailable, alternative verified methods may be approved by the 11j compliance team.
6.3 Processing Times. JazzCash and EasyPaisa withdrawals from fully verified accounts are processed within 5 to 30 minutes during normal operating hours. Bank transfer withdrawals may take 1 to 3 business days depending on the receiving bank. Processing times may be extended during high-volume periods or where additional security verification is required.
6.4 Active Bonus Restrictions. Withdrawal requests may be restricted where you have an active bonus with an unfulfilled wagering requirement. The platform will display your current wagering progress and remaining requirements before submission of a withdrawal request. Forfeiting an active bonus to withdraw is permitted via the account settings bonus management section.
6.5 Withdrawal Fees. 11j does not charge withdrawal fees on standard withdrawal requests. Processing fees charged by your bank or payment provider are beyond 11j's control. Currency conversion fees may apply to international card withdrawals.
7.1 General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits offered by 11j are subject to the general terms in this Section 7 and the specific terms attached to each individual promotion. Where there is a conflict between specific promotion terms and these general Terms, the specific promotion terms prevail.
7.2 Wagering Requirements. Bonus credits are subject to wagering requirements that must be fulfilled before the associated funds can be withdrawn as real money. Wagering requirements, eligible games, and contribution percentages for each bonus are published in the individual promotion description. The default contribution for live casino games may differ from that for slot games.
7.3 Bonus Validity Period. Each 11j bonus carries a validity period after which uncompleted wagering requirements and associated bonus credits are automatically forfeited. Validity periods are stated on each promotion page. 11j does not extend validity periods under normal circumstances.
7.4 Bonus Abuse Prevention. 11j employs automated systems to detect bonus abuse, including but not limited to: creating multiple accounts to claim welcome bonuses; using mathematical betting strategies designed to clear wagering requirements with minimal variance; and collusion between accounts. Accounts identified as abusing 11j's bonus system will be closed and all balances forfeited.
7.5 Right to Modify or Withdraw Promotions. 11j reserves the right to modify, suspend, or withdraw any promotion at any time. Where a bonus has already been credited to an account, the terms applicable at the time of crediting will continue to apply.
8.1 Game Rules. Each game available on the 11j platform is governed by its own specific rules accessible within the game interface. It is your responsibility to familiarise yourself with the rules of any game before placing real-money bets. Ignorance of game rules is not grounds for a refund of losses.
8.2 RNG Certification. All RNG (Random Number Generator) games on 11j — including slots, virtual table games, and instant-win titles — are supplied by certified studios whose RNG software is independently audited for randomness and payout accuracy. Published RTP percentages reflect the mathematically certified long-run return of each game.
8.3 Live Casino. Live casino games on 11j are streamed from internationally licensed studio facilities. Physical game elements — card shuffles, roulette wheel mechanics, dice shakes — provide genuine randomness that is additionally verifiable through studio inspection procedures performed by their regulatory bodies.
8.4 Malfunctions. In the event of a technical malfunction, disconnection, or game error, 11j will endeavour to resolve the issue promptly. Bets placed in genuinely incomplete rounds due to a platform malfunction will be refunded to the player's balance. Malfunctions related to the player's device, internet connection, or power supply are not the responsibility of 11j.
8.5 Cancelled Events. For sports betting, if an event is cancelled or abandoned before the conditions for settlement are met, affected bets will be voided and stakes returned to player balances. Markets with sufficient data to reach settlement conditions before abandonment will be settled according to the published rules for that market.
The following conduct is strictly prohibited on the 11j platform and will result in immediate account closure, forfeiture of balances, and potential legal action where applicable:
10.1 Platform Tools. 11j provides the following responsible gaming tools to all registered account holders, accessible from the account dashboard at any time:
10.2 Age Verification. The 21+ age requirement is enforced through KYC verification. 11j may request age confirmation at any point in the account lifecycle. Where age cannot be confirmed, account access will be suspended until verification is completed.
10.3 External Resources. 11j encourages players who believe they may have a gambling problem to seek assistance from professional support services. Information on international responsible gaming resources is available on the 11j Responsible Gaming page.
11.1 General. To the maximum extent permitted by applicable law, 11j's total liability to you arising out of or in connection with your use of the platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by you in the 12-month period immediately preceding the event giving rise to the claim.
11.2 No Liability for Losses. 11j is not liable for any gaming losses you incur through the use of the platform. The nature of gambling involves the risk of financial loss, and by using 11j's Services you accept this risk. 11j provides certified fair games; the outcomes of those games are not within 11j's control or liability beyond the published RTP certifications.
11.3 Connectivity and Technical Failures. 11j does not guarantee uninterrupted or error-free platform availability. 11j is not liable for losses arising from internet connectivity failures on your end, device malfunctions, mobile network outages affecting JazzCash or EasyPaisa transactions, or third-party service provider outages that affect platform performance.
11.4 Consequential Loss Exclusion. 11j expressly excludes liability for any indirect, consequential, special, incidental, or punitive damages of any nature arising from your use of the platform, including but not limited to loss of profits, loss of anticipated savings, or loss of data.
All intellectual property on the 11j platform — including but not limited to the 11j brand name, logo, website design, interface elements, written content, game graphics streamed or displayed through the platform, and proprietary software — is owned by or licensed to 11j and protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11j platform for personal gaming purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content or intellectual property from the 11j platform without express prior written authorisation from 11j.
Game content displayed on 11j is the intellectual property of the respective game studio providers. All rights to such content are reserved by their respective owners.
11j reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material change is made, 11j will provide reasonable notice via a platform notification, email to your registered address, or a prominent announcement on the 11j website.
Your continued use of the 11j platform following the effective date of any amended Terms constitutes your binding acceptance of those amendments. If you do not accept amended Terms, you must cease using the platform and request account closure before the effective date.
The version effective date displayed in the hero section of this page indicates the current version. You are advised to review these Terms periodically to remain informed of any changes.
14.1 Governing Law. These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 11j holds its international gaming licence. 11j does not make representations that these Terms comply with the laws of any specific country of player residence. It is your responsibility to ensure compliance with local laws applicable to your use of online gaming services.
14.2 Disputes. In the event of a dispute arising from your use of 11j, you must first contact 11j's customer support team to seek informal resolution. 11j commits to investigating all formal complaints within 14 business days and providing a written response. If the informal resolution process does not resolve the dispute to your satisfaction, the dispute may be referred to the applicable dispute resolution body as designated by 11j's licensing authority.
14.3 Bet Dispute Process. Disputes regarding the settlement of specific bets or casino game outcomes must be raised within 30 days of the relevant transaction. Disputes raised after this period will not be considered. Relevant game logs, transaction records, and audit data will be reviewed by the 11j compliance team in evaluating any bet dispute.
If you have questions regarding these Terms and Conditions, or wish to submit a formal complaint, you may contact 11j through the following channels:
For responsible gaming emergencies — including self-exclusion requests that cannot wait for standard processing — state "URGENT SELF-EXCLUSION REQUEST" in your message subject and a support agent will prioritise your request within one hour of receipt.
Once you have read and accepted these Terms, you are ready to explore everything 11j has to offer — cricket betting, live casino, and 500+ certified slot titles.
21+ only · Gambling involves financial risk · Please play responsibly